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See the 60-second demo →Most plaintiff firms reject 90-95% of the medical-malpractice intake calls they receive. The economics demand it: a viable med mal case requires $40,000-$200,000 in case-development cost and 18-36 months of attorney time. Pursuing weak cases is a financial death sentence for a small firm.
The reciprocal problem: rejecting cases too aggressively leaves real injuries on the table. The screening function is a triage problem, not a "no" function. Here is the 30-minute framework experienced med mal attorneys use to make defensible decisions fast.
Every viable med mal case clears four elements: (1) a clear standard of care, (2) a deviation from it, (3) causation linking the deviation to a specific injury, and (4) damages substantial enough to justify the case-development cost. Screening kills cases that fail any one element. Strong cases clear all four with room to spare.
Run the elements in this order, because failure at element #1 saves you from doing the work for #2-4.
The first 10 minutes of every screening call should answer: What was the standard of care, and is it well-defined enough to litigate?
Cases die early when the standard of care is contested even within the relevant specialty. The clearest med mal cases involve violations of bright-line rules: missed pulmonary embolism in a textbook presentation, retained surgical instrument, medication 10x overdose, failure to monitor a patient on continuous infusion, anastomotic leak missed for 5+ days post-op. The hardest cases involve judgment calls in scenarios where reasonable physicians could disagree.
Questions to ask intake clients:
Decision rule: if you can't articulate the violated standard of care in one sentence after 10 minutes, the case is too soft. Decline or refer.
Once you have a candidate standard of care, ask: Is there documentary evidence the standard was violated?
The strongest deviation evidence lives in the contemporaneous medical record. Audit trails, vital sign records, lab values, imaging reports, nursing notes — the deviation either appears in the record or it doesn't. If the patient's account of the deviation isn't corroborated by any record, the case is significantly harder.
Pre-litigation, you usually only have the patient's account + the discharge summary. Use these to triangulate:
Decision rule: if the patient's account is the only evidence of deviation, the case is too risky. Strong cases have at least some record corroboration even at intake.
Causation is where most med mal cases die. The patient was sick before the treatment. The patient would have suffered the bad outcome anyway. The deviation may be real but didn't cause this specific injury.
Ask:
The medical literature test is the killer. If you can't find peer-reviewed evidence that timely intervention would have prevented the injury (or a stage / severity downgrade in oncology cases, etc.), causation is weak. The defense will produce its own expert saying the same outcome would have occurred regardless of the deviation.
Decision rule: if the natural history of the underlying condition would likely have produced the same outcome, the case is a wash. Decline.
The final element is economic. Even with a clear deviation and clear causation, a case is uneconomic if damages don't cover case-development cost + attorney fees + plaintiff recovery.
Quick damages math:
| Damages tier | Range | When to take |
|---|---|---|
| Catastrophic | $2M+ (death, severe disability, permanent organ damage) | Always, if elements 1-3 are clear |
| Significant | $500K - $2M (substantial medical bills + lost earnings + pain/suffering) | If element 1 is clean and causation is well-supported |
| Modest | $100K - $500K | Only if pre-trial settlement is highly probable; trial economics rarely work |
| Below threshold | < $100K | Refer to small-claims or another firm; uneconomic for full med mal litigation |
State damages caps make this even more pointed. In states with hard caps on non-economic damages ($250K-$500K typical), wrongful death cases involving non-earner victims are economically marginal even with strong liability.
Decision rule: project damages conservatively (below the patient's stated number). If the conservative projection covers $50K case costs + 33-40% contingency fee + meaningful client recovery, take the case. Otherwise refer.
This belongs at the top of your intake checklist, not as an afterthought. SOL on med mal claims varies wildly by state — 1 year (KY, LA, TN), 2 years (most), 3 years (NY for many cases), with discovery-rule overlays and minor-tolling provisions. Check the SOL before you spend 30 minutes on intake.
For SOL deadlines in any state, see our free SOL calculator.
End every intake call with a one-page memo answering these 6 questions in writing:
This memo becomes the kernel of your case file if you take the case, and your defensible record of decision if you decline. Saving these memos for 6+ years also gives you a self-audit tool: review declined cases that later resulted in published verdicts and refine your screening criteria.
MedLegal AI's Case Intake Screener runs the four-element framework on uploaded records in 5 minutes. Plus 21 other AI tools for plaintiff med mal — case timeline, damages calculator, SOL calculator, expert vetter. $49/mo with 3 free case analyses, no credit card.
See How It Works →John Mahoney is the founder of MedLegal AI. He builds AI tools for medical-malpractice plaintiff attorneys. Questions? [email protected]